Reference

Legal terms that protect your account and data

When you open an account with dota88, your deposit via DANA, OVO, GoPay or QRIS sits in a verified wallet, and our legal framework ensures every withdrawal request…

Data security & encryptionDANA, OVO, GoPay, QRIS transactionsAccount verification & withdrawal rules
dota88 Legal terms that protect your account and data
REACH THE LEGAL TEAM

How to contact us about your data or account

Team online

Live support chat

Open your account menu, select Support, and start a chat. Our team responds within 2 hours during operating hours, Monday through Sunday, 08:00–23:00 Indonesia time.

Data access request

Email [email protected] with the subject 'Data Request' and your account username. We'll send you a complete export of your account details and transaction history within five working days.

Account security

If you notice unauthorized activity or suspect your password has been compromised, contact us immediately via chat or email. We can freeze your account and launch a verification review on the same day.

HOW WE PROTECT YOU

Security, cookies, and your control

Account encryption

Your login credentials, deposit records and betting history are encrypted end-to-end. We use TLS 1.3 protocol so no third party can intercept your session between your device and our servers.

Cookies & tracking

We use session cookies to keep you logged in and functional cookies to remember your language and payment method. Marketing cookies are optional; you can disable them in your account settings without affecting gameplay or withdrawals.

Data retention

Transaction logs stay on file for twelve months. After that, we archive encrypted backups for legal compliance, where local law permits. You can request deletion of inactive account data twelve months after your last login.

Withdrawal verification

Every withdrawal request triggers identity verification if you haven't logged in from that device for 30 days. We'll ask for a one-time password or security question. This happens on the withdrawal form; no delays on legitimate requests.

Change your details

Your account email, phone number, and banking information can be updated anytime in Settings. If you change your withdrawal bank account, we require one verification transaction under Rp 50,000 to confirm ownership.

Close your account

You can request account closure through Support. We'll process it within three working days. Any balance remaining on your account will be withdrawn to your registered bank account at no charge.

Questions about your rights and data

We retain all deposit and withdrawal records for twelve months. After that, encrypted archives stay on file for regulatory compliance, where local law permits. You can download your full transaction history anytime from your account dashboard or request it from Support.

Yes. Email [email protected] with the subject 'Data Access Request' and your username. We'll compile your account details, transaction log, login history, and device records into a single file and send it within five working days at no cost.

Contact Support immediately via live chat or email. We can freeze your account within minutes, review login attempts, and issue a password reset link. If unauthorized withdrawal requests are pending, we can cancel them. Recovery typically takes one working day.

We log your payment method, amount, timestamp and reference number for accounting and dispute resolution. Your actual bank card or wallet details are never stored on our servers — the payment gateway handles those. You'll see the transaction on your bank or wallet app instantly.

You can request account closure anytime through Support. Once closed, we'll delete your active account data within three working days. Archived transaction records needed for regulatory compliance stay encrypted and separate, depends on local law.

Session cookies keep you logged in; functional cookies remember your language and payment method. These are required for the platform to work. Marketing cookies are optional — disable them in your account Settings without affecting gameplay, withdrawals, or your deposit balance.

Yes. Whether you're in Yogyakarta, Jakarta or anywhere else in Indonesia, the same data security, transaction logging and customer support policies apply. Your deposit via DANA, OVO, GoPay or QRIS, and all withdrawal requests, follow the same legal framework and verification rules.